Complaints Handling Procedure
For QS4QS professional surveying and consultancy services.
RICS Firm Registration No. 871767
This procedure applies only to our professional surveying and consultancy services, including quantity surveying, cost management, tendering, contract administration, commercial management and related professional advice.
It does not apply to education, training, learner complaints or academic appeals.
Our Complaints Process
1. SUBMIT COMPLAINT
Send us the details of the issue and your desired outcome. We will acknowledge receipt within 7 calendar days.
2. INTERNAL REVIEW
We will investigate fairly and impartially and aim to provide a written response within 28 calendar days. If more time is required, we will keep you informed.
3. INDEPENDENT RESOLUTION
If the complaint cannot be resolved internally, you may request independent review through an RICS-approved Alternative Dispute Resolution (ADR) provider.
How to Make a Complaint
M S Mohamed Munas FRICS
Responsible Principal
Email: munas@qs4qs.com
Email subject: Formal Complaint – Surveying Services
Submit a Formal Complaint
Additional Information
- There is no charge for making or internally handling a complaint.
- All complaints are handled fairly, objectively and confidentially.
Download Full Complaints Handling Procedure
Detailed procedure (PDF)
Nothing in this procedure prevents a complainant from contacting RICS Regulation, the Consumer Affairs Authority of Sri Lanka, obtaining legal advice or exercising any rights available under Sri Lankan law.